Umrah Terms and Conditions

The following terms and conditions imply the pilgrims who are willing to be the customers of Aijaz Ul Harmain Travel & Tours in order to perform Hajj or Umrah. Before signing the contract form you must go through the following booking conditions very carefully.

Requirements For Umrah Visa

  • The validity for the passports is 6 months.
  • There should be two blank pages in the Passports.
  • 2 colored passport-size photographs are required with a white background.
  • The valid Meningitis ACWY certificate is also needed and its validity shouldn't exceed a time period of 3 years.
  • Such passports that are Handwritten are not accepted.
  • Such individuals who don’t possess a British passport should have “INDEFINITE LEAVE TO REMAIN” endorsed in their passport.
  • Such individuals who have EC passports need to provide proof of residency while applying for Umrah Visa.


For air holidays and flights, ATOL is a protection scheme that is managed by the Civil Aviation Authority “CAA”. ATOL is basically an Air Travel Organizers License that All travel firms and tour operators need to hold.

Your Desired Booking

You’ll be protected completely by ATOL when you’ll book your Umrah package with Aijaz Ul Harmain Travel & Tours . If you want to verify our ATOL number then you can check on the ATOL website

Financial Protection

  • When you purchase an ATOL-protected flight from us, you’ll get an ATOL certificate. You’ll be assured complete financial protection and if anything goes wrong you can contact us.

  • The supplier that is identified on your ATOL certificate will be responsible to provide you with the services that are mentioned on the ATOL certificate. In some situations, if the supplier is not able to do anything because of insolvency then an alternative ATOL holder will provide you with the services that you have purchased. In those circumstances, the alternative ATOL holder is going to fulfill the obligations that you agree to make any outstanding payment under your contract to that alternative ATOL holder. Additionally, you have to agree that in some situations it is not possible to appoint an alternative ATOL holder where you are eligible to claim as per the ATOL scheme (or your credit card issuer where it is applicable).

  • If the suppliers that are recognized on the ATOL certificate are not able to provide the services listed (or through another ATOL holder). You have to agree that in return for such kind of payment or incentives you assign absolutely to those Trustees that claims that you have or may occur related to the services of non-provision. It also includes the claims against us and your credit card issuer where it is applicable.

  • All holidays that our flight and flight-inclusive can be seen on our website are protected financially by ATOL 9194 (Aijaz Ul Harmain Travel & Tours ). You will be supplied with an ATOL certificate. You should also check in order to ensure that what you have booked which are either hotel rooms or flights is listed on it. If you want to find more information related to booking or an ATOL certificate you can visit the website

General Terms and Conditions

  • We reserve the right to hold your passport until Visa has been issued to you. Usually, it takes time closer to the departure date.

  • Aijaz Ul Harmain Travel & Tours doesn’t take any legal responsibility for the failure that occurs on your part. It could be related to booking, personal injury, or death that occurs solely not because of our travel agents' fault or suppliers. When it comes to international traveling by air, sea, or railway, our responsibility will be restricted to provide you with the appropriate intentional conventions. Aijaz Ul Harmain Travel & Tours is liable legally for your direct loss and it will be confined to the maximum of the total price of the products or services for which a claim is going to be made (in case of injury or death). We will not take any responsibility for any indirect loss that is not linked to the contract or anything not related to our product and services.

Cancellation and Payments

  • Before 5 weeks of the departure date for Umrah, full payment should be made to Aijaz Ul Harmain Travel & Tours. If you fail to make a complete payment then your booking may get canceled. Cancellation charges are mentioned below. You should inform us first if you want to cancel your booking. The notification for booking leads should also be confirmed via email because cancellation will take place only when it is received in writing. For any deductions, you will be responsible to recover the expenses of the company. The following charges will be implied.

Days before Departure after receiving notice of cancellation and Total cost of the booking (%)

More than 57days£ 100 per person
56-43 days30%
42-24 days50%
23-7 days90%
  • Ministry of Hajj and Umrah authorize to issue Hajj stickers to United Worldwide Travel Ltd. These stickers will enable us to get an Umrah visa from the Saudi Embassy. So, we have to completely pay for the accommodations for pilgrims across Madinah and Makkah.

  • If you have an independent travel insurance policy that you want to cancel for any particular reason, you should follow the following procedure that is laid down by the insurers.

Flight Cancellation or Cessation of Aircraft Operator/Airline

  • We cannot take responsibility for the delays that could be related due to weather, natural disaster, or any other reason.


  • We make sure to provide you with the correct information, Although we don’t guarantee its complete accuracy because the information could be from the third party, so we hold the right to make any change in the information including these terms and conditions without any notice.

  • If any change or cancellation occurs due to natural disasters, war, bomb blast or any other technical issues related to transportation or an incident that is not in the control by the company shall not be held responsible.

  • All personal stuff including baggage, medicines, laptops, mobile phones, and any item in the customer's possession should be their own responsibility. The company will not be responsible if the customer fails to carry the passport, visa, or other documents that are required for the journey.

  • You will be solely responsible for any illness, accident, or death as there is always a higher chance of it due to the presence of a large number of pilgrims that travels every year. You should consult your doctor before traveling to Umrah.

  • Local rules of Saudi Arabia implies to pilgrims' for Health and Safety.

  • The company doesn’t make any warranties for flights and Umrah packages.